CloudZero
Technical Support Engineer II
$85K–$130K
Boston, MA · Hybrid · Full-time · Posted Sep 4, 2026
- Experience
- 3-5 years in a complex troubleshooting environment; no alternatives stated.
About the job
Resolves complex customer issues involving CloudZero’s APIs, logs, databases, and data pipelines, and improves AI tools and documentation to speed up support.
What you'll do
- Own and resolve technical tickets end to end, investigating customer data flows and cloud-billing connections.
- Prioritize the ticket backlog, communicate with customers and engineering, and route issues appropriately.
- Create support knowledge content and improve AI tools, including tuning Fin to deflect and resolve more issues.
What they ask for
- 3-5 years in a complex troubleshooting environment at the application and data level.
- Working SQL skills for querying complex data, plus log-analysis fluency, including from the command line.
- Day-to-day fluency with agentic AI tools and judgment to identify errors.
- REST API fluency and clear customer communication.
Nice to have
- Hands-on exposure to multi-cloud billing or cost data (AWS, Azure, GCP, OCI).
- FinOps or cloud cost-management background; experience optimizing Fin or Intercom is also a plus.
Pay
$85K – $130K (base salary)
Tools
SQL, Snowflake, Sumo Logic, Claude Code, Codex, Fin, Intercom, REST API
AI focus
Uses agentic AI tools to troubleshoot, creates reusable AI workflows and knowledge content, and helps tune Fin’s AI agent to resolve more issues.
Model-written summary · the original posting is authoritative