Coast
Customer Operations Associate
Salt Lake City, UT +1 · Full-time · Posted Dec 19, 2023
- Location
- Salt Lake City, UT
Salt Lake City, Utah, United States
About the job
Support Coast customers by onboarding them, helping them use the platform, resolving issues, and sharing customer feedback internally.
What you'll do
- Manage customer service, product guidance, troubleshooting, and escalations across teams.
- Help improve customer engagement and service processes using the CS platform.
- Track product enhancement requests and share customer insights with Product and Engineering.
What they ask for
- Ability to work flexible hours, including starting at 6 AM MT some days.
- Must work in the Draper office 3–4 days per week.
- Excellent written and verbal communication skills.
- Ability to support customers primarily by phone, and occasionally by email and text message.
Model-written summary · the original posting is authoritative