Coast
Customer Support Associate
Salt Lake City, UT +1 · Full-time · Posted Sep 1, 2026
- Location
- Salt Lake City, UT
Salt Lake City, Utah, United States
About the job
Supports Coast customers by onboarding and training them, resolving issues, encouraging product adoption and retention, and sharing customer feedback with internal teams.
What you'll do
- Manage customer service, troubleshoot issues, and handle escalations across teams.
- Support onboarding, product training, and customer adoption and retention.
- Track enhancement requests and share customer feedback with Product and Engineering.
What they ask for
- Flexible hours, including starting at 6 AM MT on some days.
- Able to work in the Draper office 3–4 days per week.
- Excellent written and verbal communication skills.
- Able to support customers predominantly by phone, and occasionally by email and text message.
Model-written summary · the original posting is authoritative