Coast
Manager of Customer Success
$140K–$165K
Draper, UT +1 · Manager · Full-time · Posted Jan 22, 2026
- Location
- Draper, UT
Salt Lake City, Utah, United States - Experience
- 5+ years in Customer Success or Account Management, including 2+ years managing CSMs or frontline customer-facing teams.
About the job
Leads and coaches frontline Customer Success Managers while managing customer accounts to improve onboarding, activation, retention, and expansion.
What you'll do
- Manage, mentor, and develop CSMs through coaching and enablement.
- Own a book of business and model effective onboarding, retention, and expansion.
- Improve customer activation, account health, and expansion pipeline using operational systems and data.
What they ask for
- 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams.
- Track record of high-touch onboarding and expansion motions in SMB and mid-market.
- Experience creating structure from ambiguity using data, systems, and coaching.
- Strong communication, customer empathy, and a player-coach approach.
Nice to have
- Familiarity with fintech, SaaS, or operations-heavy customer segments.
Pay
$140,000 - $165,000 USD total pay (On Target Earnings)
Tools
Salesforce, Sigma, Outreach
AI focus
Use Coast’s AI toolkit to guide prioritization and performance.
Model-written summary · the original posting is authoritative