CodeRabbit
Billing Support Specialist
$80K–$110K
SF +1 · Full-time · Posted Oct 29, 2026
- Location
- SF
Boston - Experience
- At least 2 years in customer support, billing support, subscription management, or a related customer-facing role.
About the job
Resolves customer billing inquiries and issues, from subscription changes and payment disputes to refunds and invoices, while coordinating with internal teams to improve the support experience.
What you'll do
- Own billing support tickets through resolution, including subscriptions, payments, refunds, credits, invoices, and account changes.
- Explain billing policies and investigate discrepancies, using sound judgment and empathy in sensitive customer situations.
- Collaborate across teams, document cases, and recommend improvements to billing workflows and support resources.
What they ask for
- At least 2 years of experience in customer support, billing support, subscription management, or a related customer-facing role.
- Business fluency in English and excellent written and verbal communication skills.
- Strong understanding of subscription billing, including recurring payments, renewals, credits, refunds, and cancellations.
- Problem-solving ability, attention to detail, and experience handling difficult or sensitive customer conversations.
Nice to have
- Experience supporting billing operations at a SaaS or subscription-based company.
- Familiarity with billing platforms such as Chargebee or Stripe, or support platforms such as Pylon, Zendesk, or Intercom.
Pay
$80K – $110K (base salary)
Tools
Chargebee, Stripe, Pylon, Zendesk, Intercom
Model-written summary · the original posting is authoritative