CodeRabbit
Pooled Customer Success Manager
$130K–$150K
SF +1 · Manager · Full-time · Posted Oct 16, 2026
- Location
- SF
Boston - Experience
- 2+ years in customer success, technical support, or solutions for a developer-facing product.
About the job
Manages a shared queue of customer accounts, helping customers configure CodeRabbit, resolve issues, renew, and remain engaged while feeding insights into team playbooks and automation.
What you'll do
- Respond to triggered accounts, resolving or routing cases and maintaining clear records.
- Guide customers through product configuration, cancellation saves, and renewals; qualify expansion signals for hand-off.
- Document gaps in playbooks and share customer insights to improve content, triggers, and automation.
What they ask for
- 2+ years in customer success, technical support, or solutions for a developer-facing product.
- Experience handling a high-volume ticket queue or shared inbox while maintaining quality.
- Clear writing in tickets, email, and documentation.
- Willingness to work in a team where the playbook is still being developed.
Nice to have
- Ability to read YAML, open a pull request, run a CLI, and discuss developer workflows; familiarity with AI code review tools.
- Working knowledge of CI/CD and GitHub or GitLab workflows; experience with Pylon, Customer.io, or similar platforms.
Pay
$130K – $150K
Tools
Path Instructions, Learnings, IDE, CLI, MCP, YAML, CI/CD, GitHub
AI focus
Works at an AI code review platform, configuring the product for customers and contributing customer insights to improve automated campaigns and triggers.
Model-written summary · the original posting is authoritative