Coframe
Customer Success Manager
$150K–$275K
SF Bay Area · On-site · Manager · Full-time · Posted Jul 20, 2026
- Experience
- 3+ years of Customer Success or Account Management experience in B2B SaaS.
About the job
Own customer success from onboarding through renewal and expansion, helping customers run experimentation programs and realize measurable ROI from Coframe.
What you'll do
- Lead onboarding and coordinate customer launches, experiment approvals, timelines, and results communication.
- Drive product adoption and customer value through business reviews, demos, and customer feedback partnerships with internal teams.
- Own renewals, upsells, and net revenue retention, while building scalable customer success processes.
What they ask for
- 3+ years of Customer Success or Account Management experience in B2B SaaS, with a track record of retention and expansion.
- Ability to quantify customer value, build ROI narratives, and use data in strategic stakeholder conversations.
- Experience building customer relationships and navigating conversations with senior stakeholders.
- Comfort leading renewal and upsell negotiations and closing commercial agreements.
Nice to have
- B2B SaaS experience in AI, MarTech, or Growth tools.
- Experience with A/B testing, conversion optimization, or AI-driven experimentation.
Pay
$150K – $275K (total pay)
Tools
AI, A/B testing
AI focus
Help customers understand autonomous agents and support AI-driven experimentation; Coframe's agents autonomously design, code, debug, and deploy experiments, landing pages, and personalization experiences.
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