Cognition
AI Support Engineer
San Francisco +1 · On-site · Full-time · Posted Apr 15, 2026
- Location
- San Francisco
New York City - Experience
- 4+ years in a technical role.
- Education
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
About the job
Resolves complex customer issues with Devin and Windsurf by diagnosing problems in development environments and coordinating with engineering when needed.
What you'll do
- Investigate, reproduce, and diagnose customer issues across software, infrastructure, and deployment environments.
- Perform root-cause analysis and escalate product or infrastructure issues to engineering with technical context.
- Resolve customer issues, communicate findings, and build internal tools, playbooks, and documentation to improve investigations.
What they ask for
- 4+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling.
- Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
- Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals.
- Ability to debug ambiguous technical issues, analyze logs and system behavior, and read code in multiple languages.
Nice to have
- Experience building internal tools, scripts, or automations for debugging, support, or QA.
- Familiarity with LLMs, AI-assisted development tools, IDEs, or developer productivity platforms.
Tools
Linux, Docker, Git, CI/CD, AWS, GCP, Azure, Python
AI focus
Supports customers using Devin and Windsurf, AI-assisted software development products.
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