Support Specialist, Subscriptions & Billing

What you'll do

• Resolve billing and subscription issues end-to-end, communicating with customers and coordinating escalations.
• Partner with Finance and Engineering on billing workflows, bugs, and account issues; track escalations through resolution.
• Create playbooks, documentation, and tools; use AI tooling and agents to improve billing issue deflection and reduce recurring ticket volume.

What they ask for

• 2+ years of experience in customer support, billing operations, revenue operations, customer success, account management, or a similar customer-facing operational role.
• Familiarity with subscription billing platforms such as Stripe, Chargebee, or similar.
• Familiarity with ticketing and customer support systems such as Zendesk, Pylon, Intercom, or similar.
• Strong written communication, customer judgment, attention to detail, organization, and ability to triage and resolve issues accurately.

Nice to have

• Experience supporting enterprise billing workflows, including invoicing, procurement, purchase orders, tax/VAT questions, and payment reconciliation.
• Experience with subscription billing concepts or writing operational documentation, improving processes, tooling, or customer guidance.

Tools

Stripe, Chargebee, Zendesk, Pylon, Intercom

AI focus

Creatively apply AI tooling and agents to improve deflection of billing issues.