Coinbase
Group Product Manager, Customer Engagement & Experience
$244K–$287K
Remote - USA +1 · Remote · Manager · Full-time · Posted Oct 1, 2026
- Location
- Remote - USA
US - Remote Zone 1 (Job Requisitions Only) - Experience
- 10+ years of product management experience, including 5+ years shipping relevant products; 5+ years leading and developing product management teams.
About the job
Leads Coinbase’s retail customer support product group, developing AI-enabled and human support experiences across channels for customers worldwide.
What you'll do
- Set the multi-year vision, strategy, and roadmap for retail customer support, aligning cross-functional teams around automation, quality, and retention.
- Lead development of AI-powered self-service, automation, proactive support, and the Concierge program, including effective handoffs to human specialists.
- Develop and mentor a globally distributed product group and drive customer outcomes across its portfolio.
What they ask for
- 10+ years of product management experience, including 5+ years shipping customer-facing support, self-service, or automation products at global scale in fintech, financial services, or similarly regulated domains.
- 5+ years leading and developing product management teams, including managing senior PMs.
- Experience delivering AI-powered products with appropriate controls, evaluation, and governance.
- Ability to define and measure outcomes, instrument product surfaces, and use data to prioritize a multi-team roadmap.
Pay
$243,865 — $286,900 USD (base salary)
Tools
LLM-based assistants
AI focus
Leads AI-powered self-service, automation, and proactive support, with human-agent handoffs and responsible use of generative AI; also uses AI to improve the product group’s output, efficiency, and quality.
Model-written summary · the original posting is authoritative