Coinbase
Senior Machine Learning Engineer, CX
$191K–$225K
Remote - USA +1 · Remote · Senior · Full-time · Posted Oct 16, 2026
- Location
- Remote - USA
US - Remote Zone 1 (Job Requisitions Only) - Experience
- 5+ years of professional experience in machine learning and software engineering.
About the job
Designs and deploys AI-powered customer support systems connecting Coinbase’s Help Center, chatbots, and agent workflows.
What you'll do
- Build and operate multi-agent systems for agent assist, internal procedures, and secure LLM-powered actions at scale.
- Deliver AI chat and agent copilot capabilities, and improve automated resolution and case handling.
- Develop protections against adversarial inputs and establish ML/AI design and evaluation practices.
What they ask for
- 5+ years of professional experience in machine learning and software engineering, including shipping production-grade ML services at scale.
- Hands-on expertise with LLMs, deep learning, and generative AI tools, with experience building multi-agent or LLM orchestration systems.
- Proficiency in Python and specialized depth in NLP, information retrieval, conversational AI, or advanced statistical modeling.
- Ability to write technical designs and communicate complex ML concepts to non-technical stakeholders.
Pay
$191,250 — $225,000 USD annual base salary (excluding equity and bonus)
Tools
Python, LangGraph, LangSmith, Google ADK, Vertex AI, AWS Bedrock, LibreChat, Gemini
AI focus
Builds multi-agent and LLM-powered customer support, agent assist, secure actions, and agent copilot systems; includes safety, evaluation, and responsible human-in-the-loop use of generative AI.
Model-written summary · the original posting is authoritative