Coinbase
Senior Strategic Program Lead
$131K–$154K
Remote - USA +1 · Remote · Senior · Full-time · Posted Sep 11, 2026
- Location
- Remote - USA
US - Remote Zone 1 (Job Requisitions Only) - Experience
- 5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
About the job
Own customer experience strategy and program delivery for Coinbase’s identity and onboarding journeys, translating customer insights into product improvements and measurable outcomes.
What you'll do
- Lead end-to-end strategy, planning, and program management for Identity and Onboarding.
- Partner with Product, Design, Engineering, and other teams to influence roadmaps and ensure launch readiness.
- Track program performance and prioritize improvements using customer and operational metrics.
What they ask for
- 5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
- Use data to build business cases, influence product roadmaps, and ship solutions using AI.
- Cross-functional experience delivering measurable customer outcomes, defining KPIs, and owning scorecards.
- Experience leading launch readiness and complex program execution across product areas; responsible use of generative AI with human oversight.
Pay
$130,900 — $154,000 USD (base salary)
Tools
AI, generative AI
AI focus
Use AI to build and ship features and improve customer-facing operations; apply generative AI responsibly with human oversight to improve efficiency, cost, and quality.
Model-written summary · the original posting is authoritative