Coinbase
Senior Strategic Program Manager
$166K–$196K
Remote - USA +1 · Remote · Manager · Full-time · Posted Sep 28, 2026
- Location
- Remote - USA
US - Remote Zone 1 (Job Requisitions Only) - Experience
- 7+ years in program management, CX, or product operations, with 5+ years in trading, brokerage, or financial services.
About the job
Owns customer support programs for Coinbase trading products, improving launch readiness, retention, and the experience of high-value trading customers.
What you'll do
- Manage trading support domains, including contact-rate targets, launch readiness, and performance scorecards.
- Lead the high-net-worth customer program and coordinate its service model across Sales, Concierge, Compliance/Risk, and Trading product.
- Build improvement roadmaps and prepare for Tier 1 launches, using customer insights and performance reporting to drive measurable improvements.
What they ask for
- 7+ years in program management, CX, or product operations, including 5+ years in trading, brokerage, or financial services.
- Track record owning a high-value customer segment or business-critical program with retention, revenue, or market share as explicit success metrics.
- Experience leading complex programs spanning 5+ teams and influencing Director+ stakeholders without direct authority.
- Proficiency with KPI frameworks, OKR glidepaths, and executive reporting; active FINRA Series 7 and Series 63 licenses.
Pay
$166,345 — $195,700 USD (annual base salary)
AI focus
Use generative AI responsibly with human oversight to improve workflow efficiency, cost, and quality.
Model-written summary · the original posting is authoritative