Coinbase
Technical Program Manager, Knowledge Systems
$149K–$175K
Remote - USA +1 · Remote · Manager · Full-time · Posted Jun 17, 2026
- Location
- Remote - USA
US - Remote Zone 1 (Job Requisitions Only) - Experience
- 5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
About the job
Leads technical programs that build and improve knowledge systems for customer self-service, internal support, and AI-assisted support and discovery.
What you'll do
- Coordinate cross-functional technical delivery, including specifications, schemas, roadmaps, dependencies, risks, and launch readiness.
- Drive initiatives in workflow automation, knowledge-system modernization, CMS improvements, metadata, and tooling.
- Improve knowledge accuracy, machine-readability, governance, and operational efficiency.
What they ask for
- Deep familiarity with information retrieval architectures, CMS platforms, structured content, and metadata models.
- Systems thinking and experience translating operational strategy into technical requirements, data schemas, and tooling investments.
- Demonstrated ability to lead ambiguous, multi-team initiatives from concept through launch and align technical and non-technical stakeholders.
- Responsible use of generative AI with human oversight to improve workflow efficiency, cost, and quality.
Pay
$148,835 — $175,100 USD (annual base salary)
Tools
vector databases, RAG, LangChain, LlamaIndex, CMS
AI focus
Own programs for AI-assisted discovery and support, including RAG pipelines, semantic search, and agentic workflows; use generative AI responsibly with human oversight.
Model-written summary · the original posting is authoritative