Comcast
Director, HR Service Delivery
PA - Virtual - C · Director · Full-time · Posted Oct 29, 2026
- Experience
- 10 Years +
- Education
- Bachelor's Degree
About the job
Leads the design and deployment of an automated, AI-enabled HR service delivery model, improving employee lifecycle processes, service quality, and operational capacity.
What you'll do
- Define and deliver the future-state HR service delivery operating model and lead end-to-end process redesign.
- Identify and scale automation, AI agents, and digital tools for HR service processes and employee self-service.
- Establish success measures, use operational data and feedback to improve services, and lead change and adoption efforts.
AI focus
Advances responsible use of AI agents and digital tools for intake, triage, case preparation, knowledge retrieval, decision support, and employee and leader self-service.
Model-written summary · the original posting is authoritative