Comcast
Xfinity Mobile Retail Service Associate
CA - San Jose, 1600 Saratoga Ave - Retail XFR3115 +1 · Full-time · Posted Sep 29, 2026
- Location
- CA - San Jose, 1600 Saratoga Ave - Retail XFR3115
CA - San Jose, 1566 Monterey Hwy Ste 20 - Retail XFR3126 - Experience
- 0–2 years of relevant work experience.
- Education
- High School Diploma / GED (Required)
About the job
Supports Xfinity Mobile retail customers through device activations, education, troubleshooting, escalations, and store operations.
What you'll do
- Activate and configure mobile devices, SIM/eSIM, tablets, and wearables; demonstrate features and explain accessories.
- Troubleshoot device and service issues, handle account access and recovery, and process returns, exchanges, and warranty claims.
- Support store operations, including order handoffs, merchandising, inventory checks, and maintaining a clean, accessible environment.
Pay
$21.72 USD base pay
Tools
SIM, eSIM, BAPIS, Xfinity Mobile
Model-written summary · the original posting is authoritative