Comcast
Xfinity Mobile Retail Service Associate
MI - Grand Rapids, 1971 E Beltline Ave NE - Retail XFR1706 · Full-time · Posted Sep 25, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports retail customers with Xfinity Mobile activations, device education and troubleshooting, while assisting with store operations and transactions.
What you'll do
- Activate and configure devices, SIM/eSIM, tablets, and wearables; demonstrate features and educate customers.
- Troubleshoot escalated device and service issues, assist with account recovery, and process returns, exchanges, and warranty claims.
- Support store readiness, inventory and merchandising, delivery pickups, customer check-in, and express transactions.
What they ask for
- High School Diploma / GED
Pay
$17.14 USD base salary
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative