Comcast
Xfinity Mobile Retail Service Associate
FL - Jacksonville, 11112 San Jose BLVD - Retail XFR1505 · Full-time · Posted Nov 3, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports Xfinity Mobile customers with device activations, education, troubleshooting, escalations, transactions, and store operations.
What you'll do
- Activate and configure devices, SIMs/eSIMs, and wearables; help customers set up and use their devices.
- Troubleshoot device and service issues, manage escalations, and assist with account access, returns, exchanges, and warranty claims.
- Support store operations, including order handoffs, merchandising, inventory checks, and maintaining a clean environment.
Pay
$15.00 USD base salary
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative