Comcast
Xfinity Mobile Retail Service Associate
IL - Springfield, 3405 Freedom Dr - Retail XFR1320 · Full-time · Posted Oct 16, 2026
- Experience
- 0-2 years of relevant work experience.
- Education
- High School Diploma / GED
About the job
Supports retail customers with Xfinity Mobile activations, device education and troubleshooting, escalations, transactions, and store operations.
What you'll do
- Activate and configure phones, tablets, wearables, SIM/eSIM, and BYOD; educate customers on device features and services.
- Troubleshoot device and service issues, assist with account recovery and replacements, and process returns, exchanges, and warranty claims.
- Support store readiness, inventory and merchandising standards, order pickups and deliveries, and accessory or add-on sales.
Pay
$17.05 USD base pay.
Tools
SIM, eSIM, BAPIS, XM
Model-written summary · the original posting is authoritative