Comcast
Xfinity Mobile Retail Service Associate
CA - Salinas, 1780 Northridge Mall - Retail XFR3137 · Full-time · Posted Sep 29, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports Xfinity Mobile customers with device activations, setup, troubleshooting, service escalations, transactions, and store operations.
What you'll do
- Activate and configure mobile devices, SIM/eSIM, tablets, and wearables; educate customers on features and accessories.
- Troubleshoot device and service issues, manage escalations, assist with account access and recovery, and process returns or warranty claims.
- Support store operations, including order handoffs, merchandising, inventory readiness, and customer check-in.
What they ask for
- High School Diploma / GED
- Communication, problem-solving, customer focus, teamwork, and technical knowledge
Pay
$20.08 (base salary)
Tools
SIM, eSIM, BAPIS
Model-written summary · the original posting is authoritative