Comcast
Xfinity Mobile Retail Service Associate
CA - Santa Rosa, 2350 Santa Rosa Ave - Retail XFR3106 · Full-time · Posted Oct 19, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports Xfinity Mobile customers with device activation, setup, education, troubleshooting, escalations, and store operations.
What you'll do
- Activate and configure phones, SIM/eSIMs, tablets, and wearable devices; demonstrate features and guide customers through setup.
- Troubleshoot device and service issues, handle escalations, account recovery, returns, exchanges, and warranty processes.
- Support store operations, including order pickups and deliveries, merchandising, inventory readiness, and maintaining a clean, accessible environment.
What they ask for
- High School Diploma / GED
- Relevant work experience of 0-2 years
Pay
$20.08 USD base salary
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative