Comcast
Xfinity Mobile Retail Service Associate
CA - San Rafael, 172 Northgate One - Retail XFR3122 · Full-time · Posted Oct 29, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports Xfinity Mobile customers with device activation, education, troubleshooting, escalations, transactions, and store operations.
What you'll do
- Activate and configure phones, tablets, wearables, and SIM/eSIM devices; demonstrate features and educate customers.
- Troubleshoot device and service issues, handle account recovery and escalations, and process returns, exchanges, and warranty claims.
- Support order pickups and deliveries, merchandising, inventory readiness, and a clean store environment.
Pay
$21.72 (base salary)
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative