Comcast
Xfinity Mobile Retail Service Associate
MI - Ann Arbor, 2915 Oak Valley Dr - Retail XFR1713 · Full-time · Posted Oct 19, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports retail customers with Xfinity Mobile activations, device education and troubleshooting, while helping maintain store operations and deliver a strong customer experience.
What you'll do
- Activate and configure devices, SIM or eSIM, and wearable products; assist with setup and data transfers.
- Troubleshoot mobile device and service issues, handle escalations, and process returns, exchanges, and warranty claims.
- Support store operations, including order pickups and deliveries, merchandising, inventory, and maintaining a clean environment.
What they ask for
- High School Diploma / GED
- Communication, problem solving, customer focus, teamwork, and technical knowledge
Pay
$18.56 (base salary)
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative