Comcast
Xfinity Mobile Retail Service Associate
IL - Chicago, 3128 North Ashland Ave - Retail XFR1313 · Full-time · Posted Oct 29, 2026
- Experience
- 0-2 years of relevant work experience.
- Education
- High School Diploma / GED
About the job
Supports a retail store by activating and troubleshooting mobile devices, educating customers, handling transactions and escalations, and assisting with store operations.
What you'll do
- Activate and configure phones, SIM/eSIMs, tablets, and wearables; demonstrate features and educate customers.
- Troubleshoot device and service problems, handle account recovery and escalations, and process returns, exchanges, and warranty claims.
- Support order pickups and deliveries, merchandising, inventory organization, and store cleanliness.
Pay
$17.05 USD base salary
Tools
SIM, eSIM, BAPIS
Model-written summary · the original posting is authoritative