Comcast
Xfinity Mobile Retail Service Associate
IL - Naperville, 2727 W. 75th Street - Retail XFR1335 · Full-time · Posted Sep 17, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED
About the job
Supports Xfinity Mobile customers with device activations, education, troubleshooting, escalations, and store operations.
What you'll do
- Activate and configure devices, SIM/eSIM, and wearables; guide customers through setup and device features.
- Troubleshoot service and device issues, support account recovery and warranty processes, and handle returns or exchanges.
- Support store operations, including order handoffs, merchandising, inventory readiness, and customer check-in.
What they ask for
- High School Diploma / GED
Pay
$17.05 (base salary)
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative