Comcast
Xfinity Retail Service Associate
OR - Salem, 831 Lancaster Drive NE - Retail - XFR3561 · Full-time · Posted Sep 2, 2026
- Experience
- 0-2 Years
- Education
- High School Diploma / GED (Required)
About the job
Supports Xfinity retail customers with mobile device activations, setup, troubleshooting, and service escalations while helping maintain store operations and customer experience.
What you'll do
- Activate and configure mobile devices, SIM/eSIM, and wearables; educate customers on device features, connectivity, accessories, and add-ons.
- Troubleshoot device and service issues, assist with account access recovery and device replacement, and process returns, exchanges, and warranty claims.
- Support store operations, including delivery and pickup fulfillment, merchandising, inventory readiness, and customer check-in.
What they ask for
- High School Diploma / GED
- Customer-focused communication, problem-solving, and teamwork skills
- Technical knowledge and ability to troubleshoot mobile devices and services
Tools
SIM, eSIM
Model-written summary · the original posting is authoritative