Commure
Senior Customer Success Manager, Ambient
$100K–$140K
Mountain View, CA · On-site · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 5-7+ years in Customer Success, Account Management, Professional Services, or Consulting in a SaaS environment.
- Education
- Bachelor's degree in Healthcare Administration, Business, Mathematics, Engineering, Biology, or a related technical field.
About the job
Drive customer adoption, satisfaction, retention, and growth for Commure’s AI medical scribe product, Scribe, by managing customer relationships and outcomes.
What you'll do
- Manage customer relationships, usage and outcome tracking, training, and strategic reviews.
- Coordinate implementation transitions, resolve customer issues, and relay feedback to internal teams.
- Manage renewals and renewal risks, support timely invoice payment, and improve customer success processes.
What they ask for
- 5-7+ years of Customer Success, Account Management, Professional Services, or Consulting experience in a SaaS environment.
- Experience managing and negotiating renewals.
- Strong understanding of healthcare workflows and EHR systems.
- Technical proficiency, including data analysis and API integrations.
Nice to have
- Familiarity with AI-driven solutions or medical documentation workflows; proficiency in Retool or SQL.
- Experience in prompt engineering.
Pay
$100K – $140K USD base salary
Tools
Scribe, EHR systems, API integrations, Retool, SQL
AI focus
Drive adoption and success of an AI medical scribe product that streamlines clinical documentation; familiarity with AI-driven solutions is a plus.
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