Commure
Senior Operations Manager, Ambient Infrastructure
$120K–$150K
Mountain View, CA · On-site · Manager · Full-time · Posted Aug 11, 2026
- Experience
- 5–8 years in operations, product operations, or technical operations.
About the job
Own exception decisions and operational processes across product, customer-facing teams, EHR credentialing, and Business Operations, improving workflows through automation and documented playbooks.
What you'll do
- Evaluate and resolve requests outside standard product scope, coordinating with Sales, Operations, and Account Management.
- Manage EHR Credentialing operations for a four-person team and oversee onboarding, offboarding, and documentation workflows.
- Document and improve processes, use automation tools, and establish operating reviews, SLA reporting, and cross-functional syncs.
What they ask for
- 5–8 years in operations, product operations, or technical operations.
- Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs.
- Hands-on SQL and BI or internal tooling experience for stakeholder reporting.
- Strong process design, documentation, and written and verbal communication skills.
Nice to have
- Healthcare technology, EHR systems, clinical workflow operations, or credentialing experience.
- BizOps, GTM Ops, or Revenue Operations experience; familiarity with AI tools, LLMs, Retool, or Vercel.
Pay
$120K – $150K base salary
Tools
SQL, Looker Studio, Retool, Power BI, Tableau, Vercel, AI tools, LLMs
AI focus
Use AI tools and LLMs to automate repetitive workflows.
Model-written summary · the original posting is authoritative