Composio
Engineering Support Lead
sf · On-site · Full-time · Posted Sep 30, 2026
About the job
Lead Composio’s technical support function, managing customer cases and escalations while building the team, operating model, and AI-assisted workflows.
What you'll do
- Own the support queue and complex enterprise cases through investigation, escalation, customer updates, and resolution.
- Build support operations across San Francisco and Bangalore, including coverage, handoffs, service targets, staffing, and team development.
- Use AI in support workflows and partner with FDE, Product, and Engineering to improve support quality and turn recurring issues into product fixes and guidance.
What they ask for
- Currently lead or hold a senior role in technical support, with ownership of live cases, escalations, queue health, and customer communication.
- Have hired or coached support engineers and improved team practices, ownership, or service standards.
- Can investigate technical failures involving requests, logs, APIs, and authentication and work with engineers on durable fixes.
- Can lead support operations across locations and use AI tools while checking their output and maintaining human accountability.
Nice to have
- Experience with a developer platform, API product, cloud infrastructure, or integration-heavy product.
- Experience with support automation, agent workflows, evaluations, human review systems, Python or TypeScript fixes, or a team spanning the US and India.
Tools
Composio, APIs, OAuth, SDKs, Python, TypeScript, MCP, webhooks
AI focus
Apply AI to support intake, context gathering, investigation, drafting, and follow-up; evaluate quality and preserve human ownership.
Model-written summary · the original posting is authoritative