Conduit Health
Product Manager - Patient Experience
$170K–$200K
New York City · Hybrid · Manager · Full-time · Posted Jun 9, 2026
- Experience
- 4+ years in product; meaningful time owning retention, lifecycle, or growth in a D2C product.
- Education
- Computer science or engineering degree, previous software engineering experience, or deep hands-on experience working with technical teams.
About the job
Own the end-to-end patient experience and retention roadmap, including the quality and evaluation of SMS and Voice AI interactions.
What you'll do
- Own retention and LTV metrics, roadmap, and experiments across the patient lifecycle.
- Design where AI handles patient interactions, supports staff, or hands off to humans.
- Define and monitor LLM evaluation, quality, regression, and production safety processes.
What they ask for
- 4+ years in product, including meaningful experience owning retention, lifecycle, or growth in a D2C product.
- Technical fluency and a strong technical foundation through a computer science or engineering degree, software engineering experience, or hands-on work with technical teams.
- Experience evaluating or managing LLM/AI system quality, or willingness to take ownership of it.
- Ability to use cohort and behavioral data and work with high ownership and minimal guardrails.
Nice to have
- Experience in healthtech, fintech, or regulated industries.
- Lifecycle marketing exposure.
Pay
$170K–$200K USD base salary
Tools
AI, SMS, Voice AI, LLM
AI focus
Own AI-powered patient support and SMS and Voice AI quality, including interaction routing, evaluation sets, regression detection, and production safety monitoring.
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