Conduit Health
Strategy & Operations Manager - Patient Outreach & Intake
$120K–$150K
New York City · Hybrid · Manager · Full-time · Posted Sep 2, 2026
About the job
Leads patient outreach and intake operations, managing teams and BPO partners while improving enrollment conversion, performance, and workflows through data, AI, and automation.
What you'll do
- Oversee inbound and outbound outreach, intake, enrollment, staffing, patient escalations, and related workflows.
- Manage and scale full-time staff and BPO partners through hiring, training, coaching, quality oversight, and performance management.
- Build operational KPIs and processes, improve funnel conversion, and partner with Product to implement AI-enabled tools and automation.
What they ask for
- Experience managing teams in patient operations, sales, customer success, contact-center management, care/clinical operations, or another high-volume, performance-driven environment.
- Demonstrated use of data to test improvements and deliver measurable operational, productivity, or conversion results.
- Experience establishing SOPs, quality standards, performance expectations, and team accountability.
- Hands-on management, process-building, and cross-functional communication skills.
Nice to have
- Experience in healthcare, telehealth, durable medical equipment, pharmacy, or insurance-driven care.
- Experience managing BPO partners and hiring and scaling full-time teams.
Pay
$120K – $150K (currency not stated; base salary or total pay not stated)
AI focus
Partner with Product to identify, test, and implement AI-enabled tools and automation across outreach, intake, coverage verification, and order processing.
Model-written summary · the original posting is authoritative