Corelight
Associate Escalation Engineer (Overnight Shift)
$62K–$88K
United States · Full-time · Posted Oct 16, 2026
- Education
- Degree in Computer Science, Information Technology, Cybersecurity, Networking, Engineering, or a related technical field, or equivalent technical training.
About the job
Provides overnight technical support to customers by troubleshooting Corelight products and related systems, maintaining case continuity, and escalating complex issues.
What you'll do
- Investigate customer issues across Corelight products, Linux, networking, hardware, and cloud environments; use logs and network data to diagnose problems.
- Manage assigned cases, communicate updates, document findings, and escalate complex issues when needed.
- Build technical knowledge and contribute to team training, scripting, tooling, automation, and process improvements.
What they ask for
- Degree in a related technical field or equivalent technical training.
- Foundational understanding of computer systems and network communication.
- Basic networking knowledge, including TCP/IP, DNS, HTTP/S, IP addressing, and routing.
- Familiarity with Linux or UNIX systems.
Nice to have
- Exposure to scripting, packet analysis, cloud platforms, virtualization, or cybersecurity concepts.
Pay
$62,000 — $88,000 USD (base salary)
Tools
Corelight products, Linux, TCP/IP, DNS, HTTP/S, IP addressing, routing
Model-written summary · the original posting is authoritative