Corelight
Customer Success Manager, Commercial
$105K–$150K
United States · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 3+ years in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
- Education
- Bachelor's degree in a relevant field or equivalent practical work experience.
About the job
Own post-sales customer relationships for a portfolio, helping customers achieve security outcomes while protecting retention and identifying account growth opportunities.
What you'll do
- Develop customer success strategies and plans, align solutions with customer priorities, and demonstrate value through success criteria and Executive Business Reviews.
- Manage renewal readiness and customer risk, and partner with Sales to identify expansion opportunities.
- Coordinate cross-functional account strategy, maintain customer records and health assessments, and represent customer feedback internally.
What they ask for
- 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
- Demonstrated success managing enterprise customer relationships, driving retention, and identifying account growth opportunities.
- Working knowledge of cybersecurity, network security, or security operations.
- Bachelor's degree in a relevant field or equivalent practical work experience.
Pay
$105,000 — $150,000 USD (compensation range; base salary or total pay not specified)
AI focus
Use AI-enabled tools and data to improve customer outcomes and operational efficiency; the posting also mentions an interest in AI for those purposes.
Model-written summary · the original posting is authoritative