Corelight
Customer Success Manager, Federal
$126K–$180K
United States · Manager · Full-time · Posted Oct 15, 2026
- Experience
- 3+ years in Customer Success, Strategic Account Management, or a related customer-facing role.
- Education
- Bachelor's degree in a relevant field or equivalent practical work experience.
About the job
Own post-sales relationships for U.S. Federal customers, helping them achieve cybersecurity and mission outcomes while managing retention, renewals, risk, and account growth.
What you'll do
- Develop customer success strategies, success plans, and measurable criteria; demonstrate value through Executive Business Reviews.
- Manage federal relationships, renewal readiness, customer risk, and growth opportunities in partnership with sales, channel, and delivery teams.
- Maintain account plans and health assessments, and translate customer needs into internal recommendations.
What they ask for
- 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role in enterprise SaaS, cybersecurity, or complex technology environments.
- Experience supporting U.S. Federal customers and understanding their environments, procurement processes, contract vehicles, and funding cycles.
- Working knowledge of cybersecurity, network security, or security operations; demonstrated ability to manage complex relationships, retention, and account growth.
- Experience with customer success plans, Executive Business Reviews, customer health/adoption data, and CRM or customer success platforms.
Pay
$126,000 — $180,000 USD (compensation range; base salary or total pay not specified)
Tools
CRM, customer success platforms
AI focus
Use AI-enabled tools, data, and automation to improve customer outcomes and operational efficiency.
Model-written summary · the original posting is authoritative