CoreReach
Customer Success Manager
Seattle, WA, US · Manager · Full-time · Posted Sep 29, 2026
- Experience
- 2+ years in customer success, account management, or another customer-facing role; ideally at a software company.
About the job
Serve as the main customer contact, onboarding property management teams to CoreReach’s AI voice agents and improving their setup and performance over time.
What you'll do
- Onboard customers by configuring schedules, escalation rules, property details, and resident-facing answers.
- Review calls and account health, identify improvements, and run regular customer check-ins.
- Help customers expand their use, bring feedback to product and engineering, and create onboarding and training materials.
What they ask for
- 2+ years in customer success, account management, or another customer-facing role; ideally at a software company.
- Clear communication and ability to explain how the agent works in plain language.
- Strong organization and ability to manage multiple accounts at different stages.
- Experience with CRM tools (Salesforce or similar).
Nice to have
- Background in property management, leasing, or maintenance coordination.
- Experience in AI, telephony, communications technology, customer success process design, call analytics, or voice AI products.
Tools
Salesforce
AI focus
Support customers in configuring and improving AI voice agents that answer calls for property management companies.
Model-written summary · the original posting is authoritative