Counsel Health
Senior Client Success Manager
$150K–$170K
Remote - US · Remote · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 8+ years
- Visa sponsorship
- All newly hired employees are processed through E-Verify to confirm employment eligibility.
About the job
Owns enterprise healthcare client relationships from implementation and launch through adoption, renewal, and expansion, while building the team’s post-launch operating processes.
What you'll do
- Lead client implementations from sales handoff through go-live, managing project plans, risks, communication, and playbooks.
- Manage executive account relationships, adoption, account health, quarterly business reviews, renewals, and expansion.
- Establish the post-launch operating model, including QBR frameworks, adoption monitoring, and account health reporting.
What they ask for
- 8+ years in healthcare or health-tech client delivery or client success, covering implementation and account management.
- Experience owning enterprise client relationships at the executive level, including QBRs and renewal conversations.
- Experience running complex, cross-functional implementations against project plans when the playbook was still being developed.
- Experience managing multiple accounts at different lifecycle stages and working at an early-stage or scaling company.
Nice to have
- Executive presence with health plan or health system leaders, including delivering difficult updates and managing scope.
- Experience running complex, multi-stakeholder healthcare or health-tech implementations.
Pay
$150K – $170K (base salary)
AI focus
The company builds AI-enabled healthcare experiences; this role supports client delivery and account success for its programs.
Model-written summary · the original posting is authoritative