Courier Health
Director, Client Solutions
$180K–$225K
New York, New York, United States · Director · Full-time · Posted Jun 16, 2026
- Experience
- 10 to 12+ years; experience in SaaS delivery, customer success, account management, or strategic consulting.
About the job
Leads a portfolio of enterprise biopharma clients and the Client Solutions team, building strategic partnerships and scalable practices to support patient programs.
What you'll do
- Advise senior client stakeholders on Patient Services and Field Access strategy, while overseeing flagship accounts.
- Lead, coach, and develop Engagement Managers and Client Solution Associates; manage retention, renewal, and expansion outcomes across the portfolio.
- Build repeatable client-service frameworks and coordinate across internal teams to represent client needs and improve programs.
What they ask for
- 10 to 12+ years of experience in SaaS delivery, customer success, account management, or strategic consulting.
- Track record leading complex, multi-workstream enterprise engagements and owning portfolio-level retention, renewal, and expansion outcomes.
- Direct management and development of client-facing team members.
- Comfort with client travel, roughly 25% of the time in-person at client locations.
Nice to have
- Direct experience in healthcare technology or life sciences services.
- Experience building or maturing a client-facing function, or discussing integrations and data flows.
Pay
$180k – $225k (USD, base salary)
Model-written summary · the original posting is authoritative