Covariance
Director of Customer Success
$150K–$200K
New York +1 · Remote · Director · Full-time · Posted Jun 16, 2025
- Location
- New York
Remote - Experience
- 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company.
About the job
Leads customer success for enterprise brands, helping them use Covariance’s AI-powered competitive and audience intelligence platform to achieve value, renew, and expand.
What you'll do
- Create customer success plans and lead executive business reviews and trial readouts.
- Own account renewals, grow adoption, identify expansion opportunities, and bring customer feedback to Product.
- Build customer success processes, including review cadence, scorecards, and renewal workflows.
What they ask for
- 8+ years in customer success, account management, or customer analytics at a data, analytics, or adtech/martech company, growing and renewing enterprise accounts.
- Experience with retailers, restaurants, or other consumer brands with physical stores.
- Hands-on data fluency, including complex analysis and clear communication of findings.
- Knowledge of audiences, identity, ad platforms, and measurement; ability to advise CMOs and VPs.
Nice to have
Pay
USD 150,000 - USD 200,000 base salary
AI focus
Use AI tools daily to analyze, draft, and prepare; help customers apply an AI-powered competitive and audience intelligence platform.
Model-written summary · the original posting is authoritative