Coworker.ai
Customer Success Manager (CSM)
$160K–$200K
San Francisco Office · Manager · Full-time · Posted Sep 11, 2026
- Experience
- 3-10 years in Customer Success, SaaS, or AI; specifically, 3+ years in Customer Success, Account Management, or a related role in SaaS or AI.
- Visa sponsorship
- Authorization to work in the US required.
About the job
Own customer outcomes for Mid-Market and Enterprise accounts, driving adoption, retention, and expansion of Coworker’s AI platform from onboarding onward.
What you'll do
- Guide customers toward measurable value through success plans, QBRs, adoption recommendations, and executive relationships.
- Monitor account health, manage risks, and identify retention, upsell, and cross-sell opportunities.
- Advocate for customers and coordinate with Product, Engineering, Sales, and Support; maintain forecasts and weekly account reviews.
What they ask for
- 3+ years in Customer Success, Account Management, or a related role in SaaS or AI.
- Experience managing a portfolio with measurable retention and expansion outcomes.
- Hands-on experience with AI tools beyond basic chat and ability to discuss enterprise AI strategy.
- Authorization to work in the US.
Nice to have
- Experience with horizontal, technical, or AI-native products.
Pay
$160K - $200K (USD, estimated on-target earnings; base salary or total pay not specified).
Tools
Claude, ChatGPT, Cursor
AI focus
Drive adoption and customer outcomes for an enterprise AI platform; use AI tools hands-on and position the product within customers’ broader AI strategies.
Model-written summary · the original posting is authoritative