Crest Industries
IT Help Desk Technician
Pineville, Louisiana · On-site · Full-time · Posted Oct 20, 2026
- Experience
- Previous professional IT experience is welcome but not required.
- Education
- An associate degree or higher in Computer Information Systems, Information Technology, or a related field is preferred; relevant training, certifications, and equivalent hands-on experience will also be considered.
About the job
Provides technical support to Crest employees by troubleshooting technology issues, configuring devices, managing routine access tasks, and assisting with IT projects.
What you'll do
- Support employees in person, by phone, email, tickets, and remote tools; troubleshoot hardware, software, connectivity, and related issues.
- Set up and configure computers and devices, install software, and assist with imaging, rebuilds, and data transfers.
- Document and prioritize requests, handle routine account and access tasks, escalate security concerns, and collaborate on IT projects.
What they ask for
- Foundational knowledge of computer hardware, software, and troubleshooting, gained through education, certifications, hands-on projects, or work experience.
- Strong listening and communication skills and a customer-focused approach.
- Reliability, attention to detail, and ability to organize changing priorities, work independently, and collaborate with a team.
- Willingness to learn new technologies and develop IT skills.
Nice to have
- Associate degree or higher in Computer Information Systems, Information Technology, or a related field; relevant training, certifications, and equivalent hands-on experience are also considered.
- Experience with Windows 11, macOS, Microsoft 365, Active Directory, networking fundamentals, ticketing systems, device management, or IT certifications is helpful but not required.
Tools
Microsoft 365, Active Directory, Microsoft Intune, Workspace ONE, Windows 11, macOS, Zendesk, Autodesk
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