Cresta
AI Strategist
$150K–$200K
United States (Remote) +1 · Remote · Full-time · Posted Oct 6, 2026
- Location
- United States (Remote)
US (Remote) - Experience
- 5+ years; ideally with AI or LLM-first products.
- Education
- Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent experience.
About the job
Leads customers’ AI strategy by identifying and prioritizing opportunities, optimizing deployed AI, and measuring business results.
What you'll do
- Build customer AI roadmaps and ROI-based business cases, aligning stakeholders on priorities and success criteria.
- Analyze conversation and operational data to identify customer friction, operational inefficiencies, and business impact.
- Pilot and optimize Cresta AI capabilities, coordinate deployments, and report realized value.
What they ask for
- 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles.
- Track record of building roadmaps, prioritizing by ROI, and developing business cases for senior stakeholders.
- Strong data skills, including analyzing conversation or operational data, designing experiments such as A/B tests, and monitoring performance.
- Working knowledge of LLM-based AI agents, including prompts, tools or function calling, and retrieval-augmented generation.
Nice to have
- Familiarity with customer support and contact center operations, conversation intelligence, speech analytics, or voice-of-customer programs.
- Comfort with SQL or a BI tool for self-serve analysis.
Pay
$150,000 to $200,000 USD (OTE); equity offered separately
Tools
LLM, A/B tests, SQL
AI focus
Develop customer AI roadmaps, identify automation and augmentation opportunities, pilot emerging AI capabilities, optimize deployed AI Agents, and measure business impact; the role does not build agents from scratch.
Model-written summary · the original posting is authoritative