Cresta
Customer Strategy Director
United States (Remote) +1 · Remote · Director · Full-time · Posted Jan 20, 2026
- Location
- United States (Remote)
US (Remote)
About the job
Advises Cresta’s largest enterprise customers on AI-driven contact center transformation, from executive vision and business case development through deployment planning and deal strategy.
What you'll do
- Lead executive engagements, value discovery, stakeholder alignment, use-case scoping, and customer readiness and deployment planning.
- Support pilot and Conversational Assessment design, business cases, pricing strategy, and professional services positioning alongside Sales.
- Represent customer needs internally and develop repeatable playbooks and executive materials.
What they ask for
- Deep credibility in AI agents, including their technology, limitations, and competitive landscape.
- Contact center domain expertise from operating in or selling to contact centers at enterprise scale.
- Proven experience leading large, complex enterprise engagements with multiple stakeholders and long sales cycles.
- Exceptional executive presence and storytelling, plus strong product and technical fluency in integration tradeoffs, deployment architecture, and model behavior.
Nice to have
- Product management background.
- East or Central US location.
AI focus
Advise enterprises on AI agents and AI-driven contact center transformation, including operational readiness, deployment planning, and AI-related business value.
Model-written summary · the original posting is authoritative