Cresta
Embedded AI Expert
$100K–$140K
United States (Remote) +1 · Remote · Full-time · Posted Sep 12, 2025
- Location
- United States (Remote)
US (Remote) - Experience
- 1–5 years of relevant experience.
About the job
Works with customers to configure Cresta’s self-service contact-center AI tools, analyze conversation data, and turn findings into actionable insights and customer support.
What you'll do
- Configure and maintain Cresta’s Opera product, including keyword and utterance rules and resulting actions.
- Monitor conversation trends and anomalies, conduct requested analyses, and communicate actionable insights.
- Mentor customer analysts and collaborate with customers and Cresta teams to support program success.
What they ask for
- Excellent written and verbal communication skills.
- Strong problem-solving and data-analysis skills.
- Comfort with SaaS software and adapting to new tools.
- Proficiency in Microsoft Word, Excel, and PowerPoint/Google Slides.
Nice to have
- Contact center experience.
- Familiarity with speech analytics.
Pay
$100,000 - $140,000 USD base salary
Tools
Opera, Microsoft Word, Excel, PowerPoint, Google Slides
AI focus
Operationalize Cresta’s conversational AI and voice analytics tools to identify key moments, topics, trends, and insights in contact-center conversations.
Model-written summary · the original posting is authoritative