Cresta
Forward Deployed Product Manager, AI Agent
$170K–$280K
United States (Remote) +2 · Remote · Manager · Full-time · Posted Jun 2, 2025
- Location
- United States (Remote)
Ontario, Canada
US (Remote) - Experience
- 5+ years in Technology Consulting, Implementations, Product, or Customer Success roles.
About the job
Creates, deploys, and optimizes customer-facing AI Agents, owning their outcomes and coordinating customer relationships, engineering work, and platform feedback.
What you'll do
- Own the AI Agent deployment lifecycle, from pre-sale scoping through launch and post-launch optimization.
- Design, build, test, and iterate on AI Agents with Forward Deployed Engineers, targeting customer success metrics and ROI.
- Lead customer relationships and workshops, and provide feedback to improve Cresta’s platform and deployment playbooks.
What they ask for
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles.
- Experience leading complex deployments, owning customer relationships including senior stakeholders, and working cross-functionally.
- Strong technical understanding, systems thinking, and exposure to building Agents; personal projects count.
- Hands-on, adaptable approach and ability to learn quickly in a dynamic environment.
Nice to have
- Background in product management, conversation design, or forward deployed engineering.
- Startup or high-growth SaaS experience; familiarity with customer support and contact center operations.
Pay
$170,000–$280,000 USD total pay (OTE); equity offered
Tools
AI, LLM
AI focus
Build, deploy, and optimize AI Agents; the role also provides feedback and custom tooling to shape the AI Agent platform.
Model-written summary · the original posting is authoritative