Cresta
Principal Solutions Engineer, West
$220K–$275K
United States (Remote) +1 · Remote · Principal · Full-time · Posted Oct 28, 2026
- Location
- United States (Remote)
US (Remote) - Experience
- 7+ years in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within enterprise software or the contact center industry.
About the job
Partners with sales and prospective customers to discover, design, demonstrate, and validate Cresta AI solutions for customer experience and contact center workflows.
What you'll do
- Lead customer discovery, map business and technical needs to Cresta solutions, and design scalable configurations.
- Deliver tailored demonstrations, ROI workshops, and proof-of-value engagements, including integrations and AI workflows.
- Act as a technical liaison between Sales, Product, and Engineering, sharing customer and market feedback.
What they ask for
- 7+ years in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within enterprise software or the contact center industry.
- Deep knowledge of contact center solutions, including telephony architecture and CCaaS platforms.
- Strong understanding of AI/ML, especially LLMs and SLMs, and their use in conversational AI and agent augmentation.
- Experience with real-time systems, CRM tools, analytics platforms, and SaaS solution architecture.
Pay
$220,000-$275,000 USD total pay (OTE; variable target compensation)
Tools
LLMs, SLMs, SIP, SBCs, ACDs, IVRs, Genesys, Salesforce
AI focus
Architect and demonstrate AI-powered virtual agents, agent assistance, real-time coaching, conversation intelligence, and analytics; work with LLMs, SLMs, RAG, and speech recognition.
Model-written summary · the original posting is authoritative