Cribl
Customer Support Manager
$116K–$181K
Remote - United States +1 · Remote · Manager · Full-time · Posted Aug 3, 2026
- Location
- Remote - United States
US - Georgia - Experience
- Minimum of 3 years as a leader of a highly technical team and 10 years in customer-facing roles.
About the job
Manages a technical customer support team, guiding escalations, coaching engineers, and ensuring strong customer outcomes and service metrics.
What you'll do
- Manage support escalations, review cases and performance metrics, and ensure the team meets SLA and CSAT goals.
- Mentor and coach technical engineers and advocate for customers and engineers.
- Create and maintain support processes and procedures, while building knowledge of Cribl products.
What they ask for
- At least 3 years’ experience as a leader of a highly technical team.
- 10 years’ experience in customer-facing roles.
- Strong technical skills and understanding of big data and its importance to companies.
- Strong written and verbal communication skills.
Nice to have
- Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies.
- Experience with AWS, Azure, GCP, and other cloud platforms.
Pay
$116,000 — $181,000 USD (base salary)
Tools
Cribl, Splunk, Elastic, Kafka, Kinesis, AWS, Azure, GCP
Model-written summary · the original posting is authoritative