Salesforce Business Analyst

What you'll do

• Facilitate client discovery, workshops, and interviews; document business requirements as user stories and functional specifications.
• Collaborate with configurators, developers, and project managers; refine and prioritize the backlog, define acceptance criteria, and support integrations.
• Produce client deliverables, address project risks, and contribute to firm-approved AI-enabled solutions in accordance with company policies.

What they ask for

• 3–5 years supporting Salesforce implementation projects as a Business Analyst in a Salesforce consulting firm or professional services environment.
• Understanding of the Salesforce platform, including core objects, data model, and Sales Cloud, Service Cloud, and/or Experience Cloud.
• Experience gathering requirements and translating them into user stories, process flows, and functional documentation.
• Bachelor's degree or equivalent work experience; consulting or professional services experience is required.

Nice to have

• Salesforce certifications, such as Salesforce Administrator or Business Analyst, are a plus but not required.
• Familiarity with Agile/Scrum methodologies and project management practices.

Pay

$95,000 - $115,000 per year (base salary)

Tools

Salesforce, Sales Cloud, Service Cloud, Experience Cloud, Agile/Scrum

AI focus

Contribute to firm-approved AI-enabled client solutions, responsibly explore approved AI tools, and identify policy-compliant opportunities to enhance client solutions and internal processes.