CrowdStrike
Technology Support Associate
$70K–$95K
USA - Austin, TX · Full-time · Posted Sep 21, 2026
About the job
Provides front-line IT service desk support to CrowdStrike employees, troubleshooting and maintaining systems, accounts, and workplace technology.
What you'll do
- Respond to internal users through tickets, email, chat, and in person; troubleshoot hardware, software, and network issues.
- Install and maintain computer systems and peripherals, manage user access, and document incidents and solutions.
- Prepare new-hire hardware, lead weekly orientation, and support global IT projects and meeting technology.
What they ask for
- Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow.
- Basic knowledge of Active Directory or other directory services and network concepts including DNS, DHCP, and TCP/IP.
- Proven experience using AI technologies to improve decision-making, workflows, efficiency, and business outcomes.
- Strong customer service, communication, problem-solving, and ability to learn new technologies.
Nice to have
- Familiarity with Windows, macOS, and Office Suite; Linux knowledge is a plus.
- Knowledge of computer hardware, virtualization technologies, network equipment, and information security principles.
Pay
$70,000 - $95,000 per year USD (base salary)
Tools
Zoom, Slack, Okta, Confluence, JIRA, ServiceNow, Active Directory, Windows
AI focus
Use AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
Model-written summary · the original posting is authoritative