Crusoe
Cloud Support Engineer ll
$120K–$140K
San Francisco, CA - US +1 · On-site · Full-time · Posted Sep 30, 2026
- Location
- San Francisco, CA - US
New York, NY - US - Experience
- 2+ years of equivalent technical experience as an alternative to the stated degree; 2+ years in a customer support role.
- Education
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 2+ years of equivalent technical experience.
About the job
Provides technical support to Crusoe Cloud customers, troubleshooting compute and infrastructure issues and coordinating with internal engineering teams.
What you'll do
- Support customers through Zendesk, meeting SLAs and maintaining 95%+ CSAT; participate in a 24/7 on-call rotation.
- Diagnose and resolve VM, hardware, and scaling-test issues; triage alerts and conduct maintenance preparation and node delivery testing.
- Coordinate with SRE, Networking, and Storage teams on triage and root-cause analysis, and create training and operational documentation.
What they ask for
- Strong Linux command-line skills and proficiency with Git.
- 2+ years of customer support experience; cloud, storage, or networking experience is ideal.
- Experience with container orchestration, workload management, and monitoring tools.
- Familiarity with public cloud platforms and strong communication and customer-service skills.
Nice to have
- Deep understanding of specific cloud platforms and services.
- Experience with automation tools and scripting languages.
Pay
up to $120,000-$140,000 USD + Bonus (base salary; bonus amount not specified)
Tools
Zendesk, Linux, Git, Kubernetes, Slurm, Terraform, Grafana, AWS
AI focus
Supports customers using GPU compute for AI/ML workloads and other compute-intensive research and development.
Model-written summary · the original posting is authoritative