Crusoe
Director, Customer Enablement
$215K–$250K
San Francisco, CA - US · On-site · Director · Full-time · Posted Aug 4, 2026
- Experience
- 8+ years in listed enablement, learning, or customer education leadership; 3+ years leading managers or building enablement teams.
- Education
- Bachelor’s degree.
About the job
Build and lead Crusoe’s customer enablement function, covering customer onboarding and education, internal CX training, documentation, and knowledge management for its AI infrastructure platform.
What you'll do
- Own onboarding strategy and scalable customer education programs across Cloud, Managed Inference, and future products.
- Develop internal CX training, knowledge management standards, and metrics to improve enablement programs.
- Build and lead the Customer Enablement organization, hiring specialists as the company scales.
What they ask for
- Bachelor’s degree.
- 8+ years leading Customer Enablement, Customer Success Enablement, Technical Enablement, Learning & Development, or Customer Education organizations.
- 3+ years leading managers or building enablement teams.
- Experience designing scalable enterprise onboarding programs and internal enablement for technical customer-facing organizations.
Nice to have
- Experience at a cloud infrastructure, AI, MLOps, or enterprise platform company; implementing an LMS or learning platform; or scaling enablement for global Customer Success and Support organizations.
- Familiarity with Confluence, Notion, GitBook, or ReadMe.
Pay
Up to $215,000 - $250,000 USD base salary; bonus amount not stated.
Tools
Cloud, Managed Inference, Kubernetes, Confluence, Notion, GitBook, ReadMe
AI focus
Enable customers and internal teams to use Crusoe’s AI infrastructure platform and support customers’ AI strategies.
Model-written summary · the original posting is authoritative